You're complaining because you had a busted phone line and you had to get another plumber? Sounds like a boomer to me. Try not having a family and working for 10 years and still struggling to survive. I'm sure, as the entitled do, say "Well you must have caused it." I'll remember that if you ever lose your job your house and everything you've worked so hard to build. Fortunately a few people like you have had to eat humble pie and realize that, even if you do everything right, that it can happen to you. Hopefully it is the only way people like you ever learn.